Privacy Policy

Last Updated: December 8, 2025

1. Introduction

Crown Automotive Sales Co., Inc. ("Crown Automotive," "we," "us," or "our") is committed to protecting the privacy of users of the Crown Dataportal (the "Portal"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Portal.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when registering for and using the Portal, including:

  • Name and contact information (email, phone number)
  • Company name and business information
  • Customer account numbers
  • Login credentials
  • Profile preferences and settings

Usage Information

We automatically collect certain information about your device and how you interact with the Portal:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and features accessed
  • Search queries and data exports
  • Date and time of access
  • Referring and exit pages

Business Information

In the course of providing Portal services, we may collect:

  • Transaction history and order information
  • Product inquiries and preferences
  • Communication records with Crown Automotive
  • Data validation and export activities

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Portal Operation: To provide, maintain, and improve Portal functionality
  • Account Management: To create and manage user accounts
  • Customer Service: To respond to inquiries and provide technical support
  • Business Analytics: To understand usage patterns and improve services
  • Security: To protect against unauthorized access and fraudulent activity
  • Communications: To send account-related notifications and updates
  • Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Business Partners

We may share necessary information with authorized distributors and business partners in connection with your business relationship with Crown Automotive.

Service Providers

We may engage third-party service providers to assist in Portal operations, such as hosting, data analysis, and technical support. These providers are bound by confidentiality agreements and may only use your information as necessary to provide services to us.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect the rights and property of Crown Automotive
  • Prevent fraud or security threats
  • Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure password storage with industry-standard hashing
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Activity monitoring and logging

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw consent for information processing where consent was given

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Cookies and Tracking Technologies

The Portal uses cookies and similar tracking technologies to enhance user experience and analyze Portal usage. Cookies are small data files stored on your device. You can control cookie settings through your browser, though disabling cookies may affect Portal functionality.

We use the following types of cookies:

  • Essential Cookies: Required for Portal operation and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand Portal usage and performance

9. Third-Party Links

The Portal may contain links to external websites not operated by Crown Automotive. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Crown Dataportal is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using the Portal, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on the Portal and updating the "Last Updated" date. Continued use of the Portal after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Crown Automotive Sales Co., Inc.
83 Enterprise Drive
Marshfield, MA 02050
Phone: 800-343-9666 or 781-319-3100
Email: support@crowndataportal.com